USAA
"Serving military members and their families"
HQ: San Antonio, Texas•Founded: 1922
AM Best Financial Grade
A++(Superior)
J.D. Power Satisfaction
9.6 / 10
NAIC Complaint Index
0.32(Natl. Avg 1.0)
Sample Monthly Rate
$98 / mo
Company Overview
USAA provides world-class insurance and banking exclusively to active duty military, veterans, and their eligible family members. USAA consistently receives the highest customer satisfaction scores in the nation across JD Power and Consumer Reports surveys.
Pros & Cons of USAA
Key Advantages
- •Ranked #1 nationwide in customer satisfaction and claims resolution speed
- •Typically offers the lowest average annual rates in almost every US state
- •A++ AM Best rating representing pristine financial strength
- •Custom deployment discounts and vehicle storage rates for service members
Potential Drawbacks
- •Membership strictly restricted to US military personnel, veterans, and direct family
- •No physical retail branch offices for general walk-in service
Insurance Products Offered
Available policy types underwritten directly or through affiliated partner networks.
Auto Insurance
Home Insurance
Life Insurance
+More Insurance
Customer Support & Claims
Customer Service Line:
1-800-531-8722Claims Hotline (24/7):
1-800-531-8722Editorial Transparency
Ratings, complaint ratios, and financial metrics are compiled from public regulatory filings and NAIC consumer records. We do not accept payment to alter ranking outcomes.